FAQs

Can't find answer you're looking for? We have shared some of our most frequently asked questions to help you out?

1. What product/ service does Ada sell?

Ada offers hand embroidered chikankari apparel and accessories from the city of Lucknow.

2. Where is Ada?

Our flagship Store is in Hazratganj, Lucknow and our outlet store is at Lucknow Domestic Airport.

3. How can I shop from Ada?

You can shop from our stores or from our website. In case you are looking to customize something, you can connect with us via Email or WhatsApp.

1. How can I pay for my order?

For Domestic Orders: You can choose to pay at delivery, or pay using any prepaid mode including your credit or debit card, net banking, e-payments or bank transfer. For any further assistance, please feel free to connect with our Customer Support Team.

For International Orders: You can pay using any prepaid mode including your credit or debit card, net banking, Paypal, e-payments or bank transfer. For any further assistance, please feel free to connect with our Customer Support Team.

2. How can I modify or cancel my order?

We understand that you may change your mind or wish to modify an order after you have placed it. We request you to please connect with our Customer Support Team via Email/ WhatsAppso that they can accommodate your request and make the necessary changes to your order. Please note that your order cannot be modified or cancelled once it is dispatched from our warehouse.

3. How do I check the status for my order?

You can log-in using your registered email address to view your Ada Account details. In the ‘Your Orders’ section, you will find your recent order details alongside their current status.

4. What does my Order Status mean?
  • Processing: Once your order is placed, you receive any auto-generated email with your order confirmation details. From that time, your order is under Processing for 24 - 48 hours in the process of Quality Control, Packaging and getting ready for Dispatch
  • Shipped: Your order has been shipped out of our warehouse and is on its way to your delivery location via the selected logistic service provider.
  • Complete: Your order has been delivered successfully at your delivery location.
  • Canceled: The order has been canceled.
5. When will I receive my order?

Ideally, it takes 24-48 hours to process a confirmed order to get ready for dispatch, after which the order is shipped to its delivery location. Unless your order specifies any customizations or alterations, our aim is to ensure your order is dispatched within that period the initial 48-72 hours of the order being placed.

Once dispatched, domestic orders typically get delivered in 4-6 working days and international orders in 8-10 working days. However these may vary as per circumstances.

6. What do I do if I have an issue with my order?

Ada wants you to be happy with your purchases. We accept a return or exchange of your order (or some items of the order) within ten days after delivery of the order. We request you to accompany your return along with the original receipt. The Tags on the product must be originally intact and the product in an unused condition.

1. What information do you need from me?

While placing an order, we require your name, email address, contact number, shipping (and billing unless same).

2. Why do I have to provide my email address?

When placing an order with Ada, your email address becomes your registered email address that becomes the basis for further communication regarding your order.

3. What is the difference in billing address and shipping address?

In cases when you place an order for somebody else, or if you choose to pay via a pre-paid mode of payment where your registered address is different from the address you choose to request delivery at, a billing address is required to complete order.

4. I am asked by the Courier Company to pay Octroi. What should I do?

Certain cities charge Octroi on delivery. Any applicable Octroi for a city will be payable by the customer. Please pay Octroi to the courier company if requested by them in your cities. Adachikan.com is not responsible for any Octroi payments.

5. How can I modify my order detail?

We understand that you may change your mind or wish to modify an order after you have placed it. We request you to please connect with our Customer Support Team via Email/ WhatsAppso that they can accommodate your request and make the necessary changes to your order. Please note that your order cannot be modified or cancelled once it is dispatched from our warehouse.

1. What modes of payment do you accept?

For domestic orders, you can choose to pay on delivery or pay using your credit / debit card, net banking, e-payments or bank transfer For international orders, you can choose to pay using your credit / debit card, net banking, e-payments or bank transfer.

2. How do I know if I am eligible to pay cash on delivery?

In case your delivery location is within India, you can select Cash on Delivery as a valid payment mode.

3. What do I do if it says my payment has failed?

In case there is some technical glitch and your payment fails while placing an order, please reload the page and try again. Kindly ensure your Internet Connection is not disrupted. It is possible the payment page timed out or there was a redirecting issue.

If you continue to face this issue, please connect with us via Email/ WhatsApp our Customer Support Team will assist you in placing your order with us.

4. What do I do if my order says failed but order amount has been deducted from my credit or debit card/ net banking/ UPID account?

In case there is some technical glitch and you are not redirected to the webpage, your order might not reflect under ‘My Orders’ in your Ada Account and you may not receive an order confirmation email, in such a case, we request you to please connect with us via Email/ WhatsApp so our team can assure your order has been confirmed and your payment has been verified.

We would require a Transaction ID or any other payment Reference Number with which we can verify your payment, and your order details (the products you wish to order and your contact information) to place your order afresh.

1. How do I know if you deliver to my location?

We deliver to all pin-codes in India and all other countries, with exception to any location restricted by Indian or any government in terms of Import/Export. If you would still like to check for your pin-code, please feel free to connect with us via Email/ WhatsApp

2.Are there any shipping charges?

All international orders up till $300 will be charged $20 flat as shipping charge (irrespective of the total number of items ordered). Our prices are inclusive of all taxes (except Import Duty, if applicable at your destination region).

3. How long does shipping to my location take?

Usually, the estimated time for delivery for any domestic order is 4-5 working days from the day the order was confirmed. For international orders, the estimated time of delivery lies between 7-8 working days.

4. How do you Ship orders?

Once your order is processed, we hand over your order to logistic services we have partnered with and they deliver the order to your delivery location. Once your order has been handed over, you will be receiving an email on your registered email address with shipping details (i.e.- the logistic service used to send your order along with a tracking number which you can use to track your order progress).

1. Can I return my order item/items?

Ada wants you to be happy with your purchases.We accept a return or exchange of your order (or some items of the order) within ten days after delivery of the order.

We request you to accompany your return along with the original receipt. The Tags on the product must be originally intact and the product in an unused condition.

2. Can I exchange my order item/items?

Yes you can! Please connect with our Customer Support Team via Email/ WhatsApp and we will assist you with the process.

3. What about my refund amount?

The refund process for your order will be initiated once the return/exchange has been delivered to our warehouse. We will refund your due order amount in the form of Credit in your Ada Wallet for your future shopping with us.

4. When and How can I use my Ada Wallet credit?

You can use redeem your Ada Wallet Credit for any order you place with us. To redeem your Ada Wallet Amount, please route your order via our WhatsApp Customer Support Team so they can ensure your Credit is redeemed smoothly and your order is on its way at the earliest!

5. What about reversal pick- up in cases of Return or Exchange ?

Ada can offer assistance for you in selecting the most suitable logistics company in your city. However, the cost has to be borne by customer.

1. What customization services does Ada provide?

For any customization or alterations that you might require, we request you to please connect with us via Email/WhatsApp. Ada can customize sizes, stitching services, finishing of products, dyeing of fabrics. If you are looking for something in addition to that, please drop us a message and we will get back to you. Please note that customization services may come at an additional cost, which varies from case to case.

2. How can I request for a customization?

You can simply drop an Email/ WhatsApp message to us with details of what you are looking for; our Customer Support Team will assist you in the best way possible.

3. What is the cost of customization?

The cost of customization varies case to case. Please ensure that you are aware of the estimate cost of customization before confirming your order.

4. How much time does it take for a customization order to deliver?

Our Customer Support Representative will help you with an estimate time for delivery for your customization order. Please note that in certain cases, there may be a slight delay due to disruptions and/ or unforeseen circumstances.

1. How can I get an Ada Gift Card?

In case you are looking to send someone an Ada Gift Card, please connect with us via Email/ WhatsApp. We would require your contact information and those of who you wish to send the Gift Card to. They will be receiving an Email with a Gift Card on the Email address shared by you. The Gift card will have a ‘code’, which can be redeemed while placing an order.

In case you face any issues with your Ada gift card, please feel free to connect with us via Email/ WhatsApp. Our Customer Support Team will assist you through the process.

Please note that the Ada Gift Card does not have an expiration date, you can redeem it at any point of time while shopping at our website.

2. How can I request for gift-wrapping and Personal Note ?

You can opt for complimentary gift-wrapping for your order in case you are sending your order to someone by ticking the ‘Gift-Wrapping’ option while checking out. In case you wish to add a Personal Note, please share the text for the same alongside your Order ID to us via Email/ WhatsApp within 24-48 hours of placing an order.

Please note that once the order has been processed, no changes or additions can be made.

3. How can I request for an additional service?

In case there is any service you are looking for, please feel free to connect with our Customer Support Team via Email/WhatsApp, we will be happy to assist you!